Summary

At IT Trouble Free, we are committed to protecting your personal information and respecting your privacy. When it comes to cookies, we follow the same principles.

Our Cookie Policy explains who we are, what cookies are, how we use cookies and your rights and choices regarding cookies.

We have done our best to keep this policy as simple as possible. If you have any questions regarding this policy, please email gdpr@ittroublefree.co.uk or write to It Trouble Free Limited, Chalfont Hall, Gravel Hill, Chalfont St Peter, Bucks, SL9 0NP. Alternatively, you can telephone 01753 336226.

Who are we?

We are IT Trouble Free Limited of Chalfont Hall, Gravel Hill, Chalfont St. Peter, Bucks, SL9 0NP registered in England number 10777370.

We are an IT Support and service company, we provide specialist IT Support to businesses, school and charities.

What are cookies?

Cookies are small pieces of text placed on your computer, tablet or mobile phone by websites you visit. They are widely used to make websites better, more efficient and more personal.

How we use cookies?

IT Trouble Free actively uses a very limited number of cookies. The details of the cookies used can be found below:

Google Analytics
These cookies collect aggregate statistical data to help us improve our website presentation and the usability of our navigation.
We receive information such as the number of visitors we have to our site, where they come from and which pages they visit. As Google only provides aggregated data, the information we have is anonymous.
Please refer to Google Privacy Policy for further details.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Albacross

We obtain your consent to the processing of personal data on the behalf of Albacross Nordic AB (“Albacross”).

Information collected from cookies set in your device that qualify as personal data will be processed by Albacross, a company offering lead identification and ad targeting services with offices in Stockholm and Krakow. Please see below for full contact details.

 

The purpose for the processing of the personal data is that it enables Albacross to improve a service rendered to us and our website (e.g “Lead Generation” service), by adding data to their database about companies.

 

The data that is collected and used by Albacross to achieve this purpose is information about the IP-address from which you visited our website, and technical information that enables Albacross to tell apart different visitors from the same IP-address. Albacross stores the domain from form input in order to correlate the IP-address with your employer.

 

For the full information about our processing of personal information, please see our full Privacy Policy.

 

You may at any time withdraw your consent to this processing. Such withdrawal may be made either by contacting us, or by contacting Albacross directly.

 

Albacross Nordic AB

Company reg. no 556942-7338

Kungsgatan 26

111 35 Stockholm

Sweden

albacross.com – contact@albacross.com

 

Vimeo

Vimeo video player: Vimeo’s embeddable video player uses first-party cookies that we consider essential to the video player experience. We do not use third-party analytics or advertising cookies when our video player appears on a third-party website. Please note that a third-party website may place cookies of its own. We have no control over third-party websites or the cookies they set.

https://vimeo.com/cookie_policy

 

Calendly

Calendly utilise cookies in line with GDPR regulations, their full policy can be found https://calendly.com/pages/privacy#cookies-and-other-tracking-mechanisms

 

Facebook

We utilise the Facebook Pixel with first- and third-party cookies, to aid us in tracking visitors and to allow for advertising.

The specific information about this can be found in the Facebook Cookie Policy https://en-gb.facebook.com/policies/cookies/

 

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Review of this policy

We keep the privacy policy under regular review. This policy was generated on 9th October 2020.